ABOUT OUR POLICY: We have a new cancellation policy that will require each guest to have a credit card on file. If you cancel less than 24 hours in advance you will be charged for half of your scheduled service. With exception to illness. You may exchange or request a refund your product purchase within 14 days of original purchase. No refunds on hair services. If you have a concern about your service please contact us as soon as possible so that we may work to rectify it. Services may be redone or corrected within 14 days of the original service at no charge to you with the approval of management. We have a new cancellation policy that will require each guest to have a credit card on file. If you cancel less than 24 hours in advance you will be charged for half of your scheduled service with exception to illness. Some services may require a deposit at booking. If a deposit is required, you will be notified and funds will be collected upon booking appointment. For any questions, please call 844-438-2872